As someone who travels often for work this is by f...

As someone who travels often for work this is by far the absolute worst customer service I have dealt with from a hotel. Our event has been canceled due to COVID-19 and the entire group has called to cancel their appointments unsuccessfully. Unfortunately the lack of authority by the staff at the hotel as well as the management at the hotel and once again the staff and management at corporate are unable to cancel the rooms without a $700 plus cancellation fee. Apparently all of the PPP money this corporation has taken from the the government has run out and now they are going after the citizens. Do yourselves a favor and stay anywhere else but an Omni hotel. I for one will never book another stay with them. Mark my words they will be the first in line for bailout money after their attempts to extort the public fail.