I have a recall-related maintenance appointment se...

I have a recall-related maintenance appointment set up with them, called them this morning to ask when my appointment was for because I have forgot. The lady on the phone was rude; she failed big time in building rapport. I said 'good morning' to her but she didn't say anything and I thought the call dropped so I asked if she could hear me, she said yes and that what did I want. That is terrible customer service. I hope their maintenance staff are nicer.

Revising my review:
The maintenance staff were nice and professional. I had a great experience, thank you.