We have been to the Improv many times. December vi...

We have been to the Improv many times. December visit to see Darrell Hammond was not a good experience. Our server was slow, slow. He asked if we would like our drinks to be doubles. All in our party of 7 clearly said NO DOUBLES. We were charged for doubles and/or floaters. I made several calls and left several messages with no response at all. I spoke with Collin who could not help, but would give Chad Reina (GM) my message. No call back after four or five calls. I gave up. I can promise that I will always pass on my experience about this to potential customers. I don't mind paying, however I won't be cheated.