Second time visiting and view is amazing. Undergoi...

Second time visiting and view is amazing. Undergoing major renovation during our visit and one lift broke, leaving only one lift working so quite a delay on pre-purchased tickets and ones on the day. Journey up was quick and efficient and food ( 14 for a drink and hot item), toilets and shops were spread across the 3 floors. Only issue was the lift breaking and being in a queue for this for over 20 additionally mins (as well as the normal time) as no tickets were sold at all in this time, but only being told after another customer went off to investigate rather than staff informing us.