Carmen Alvarez Cano

Review of Marriott Fallsview Hotel & Spa

I would have given it 5 stars if it wasn't for the...

I would have given it 5 stars if it wasn't for the bedbug problem I had there. First night stay I saw a bedbug but thought maybe it was just me, woke up the next morning with 3 bite marks. We caught a bedbug and brought it to the lobby and they told us it wasn't a bedbug even after they inspected the bed where there was many signs of them. They changed us to another room and waived the parking fees but the next day I woke up with at least 8 more bite marks. Lucky for us it was time to check out, or we would have had to cut the trip short.
The room was very comfortable and clean, the view was amazing, room service was good, and the price is good. However, I was very upset when they continue to tell us that they had no bedbugs even though my arms are full of annoying little bites to prove them wrong.