Piedmont is charging copays for 0.00 annual exams....

Piedmont is charging copays for 0.00 annual exams. Despite DOZENS of attempts to get them to remedy their error and providing documentation from the insurance company stating a 0.00 copay they still will not honor their contract with Blue Cross Blue Shield. This has happened to numerous family members. CHECK your bills and get a detailed bill. Do not trust gopatientco.com bills to be complete. Piedmont has deliberately assigned payment to services which had 0.00 copays diverting payment from service actually due. Write a check for each service and designate what the payment is for. Once they start adding on copays you are NOT contractually obliged to pay, they can not understand their own billing system which lumps payments together based on paying the oldest first rather than paying each date of service/ provider of service charge. The phone lines are incredibly long. Emails go either unanswered or are answered by people who don't understand the bills.