Megan Sherrill

Review of Gather Technologies

REVISED 1-28-19... GATHER CONTACTED ME AFTER SEEI...

REVISED 1-28-19... GATHER CONTACTED ME AFTER SEEING MY REVIEW AND SUDDENLY WAS VERY APOLOGETIC THAT I HAD NOT RECEIVED A REFUND. THEY ASSURED ME THAT THEY WOULD SEND ONE THROUGH. I RECEIVED THAT LAST WEEK, AND ALTHOUGH I APPRECIATE THAT THEY FINALLY DID THE RIGHT THING, IT IS EXTREMELY FRUSTRATING THAT HAD I NOT LEFT A NEGATIVE REVIEW, THEY WOULD NOT HAVE REFUNDED MY FEE. I HOPE THAT THEY HAVE LEARNED A LESSON ABOUT GOOD CUSTOMER SERVICE AND THAT THIS DOES NOT HAPPEN TO OTHERS.

My company purchased this software in the fall of 2017 after being sold that it could do everything that we needed it to do for my very busy catering company. After several months working with their support team, we quickly realized that the software could not function for us the way that we were told it could. We then informed them that we would not be moving forward. I was out $1800.00 and I ate that cost as a buyer beware and I did not complain nor argue as I had let their sales team push me into signing a contract. We never went live with this software and we spend endless hours trying to get it to work for us. Skip ahead to fall of 2018 and they have billed my card for a "renewal" of the software. I immediately contacted them to inform them that this was a mistake and that we had never been able to use the software. They were unwilling to reimburse this additional charge as they said we never signed a cancellation request. When we determined a few months after purchasing initially that we were not going to be able to utilize this product, we informed the tech support we'd been working with that we would not be using it. We were never informed that we needed to sign a cancellation request. I am furious that they have now charged me $3600.00 for software that was sold to us under false pretenses. PLEASE BEWARE OF SIGNING ANYTHING AND MAKE SURE THAT YOU DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION. I am currently in the process of trying to charge this back, but not sure how that will end up. Very frustrating and so sad that there are such shady companies.