We selected your hotel for our redletterday aftern...

We selected your hotel for our redletterday afternoon tea this week. However, there were a number of reasons why we were disappointed with our experience. First of all the afternoon tea was in a large dark lounge where various groups and individuals were holding meetings - more like a work space than the setting for afternoon tea. The website shows tea on the patio with the view of the lake. When we asked for this we were told that was not possible as the RCP were holding a conference/seminar with posters and stands in the conservatory. However throughout the time we were having our tea no one was using that area nor were on the patio. Then we noticed 2 ladies who were obviously having a spa session being served afternoon tea outside on the patio and they had just walked through this conservatory are in their dressing gowns!! Whilst the staff were pleasant it was a disappointing experience. The location of the Crowne Plaza hotel is very nice but we would not recommend the setting and ambience for offering afternoon teas within the hotel.