on April 22nd.

on April 22nd.
I went to this branch to withdrawal money.
I deposited coins and as usual I asked to have the same number of empty rolls for the future time.
(usually i deposit empty rolls every week (around 400 dollars each time), since my particular job).
I'm a client of TD since 2009.
The girl at the desk told me that she was told to tell me that they couldn't give me empty rolls, I had to buy them a dollarama.
I said that this never happened in 10 years of TD, and in no one branch they gave me that answer.
Then she came back with few empty rolls and she said, "this is what I can give you".
I I pointed out that many rolls were missing, no one of 1 or 2 dollars, etc..
she said, "we need the empty rolls for our business".
I asked to talk with a manager.
the manager is named Eduardo Brandao (I asked his business card).
he confirmed that they use the rolls that they have for their business.

this is a joke, I'm a client of TD, I'm bringing to them money since 10 years and this is not their business..?
ridiculous, very disappointed by this.