Aloysius Yeo

Review of Mount Elizabeth Novena Hospita...

Took my son to the A&E after he fell badly and nee...

Took my son to the A&E after he fell badly and needed stitches. The medical staff is attentive and professional. The support and admin staff leaves much to be desired.
First, the admission process was poorly explained, and my wife was left waiting with no guidance and took way longer than necessary.
While waiting for a room, I left to get some food and left my wife and son to wait for a room. When a room became available, my wife was asked to CARRY my sleeping son (who just had a procedure done) and all her bags, by herself, up to the ward. I've never seen ANY hospital in SG asking this of patients. After seeing my wife struggle with the situation, the staff finally offered to push my boy up to the room.
Hospitalization is a very stressful process for patients and their family, and they are often not in the mental state to make requests. For a hospital like Mount E, I really expect better.