Edmond Binuya

Review of HotRef, Inc

I would give them a -5 stars if possible. I ordere...

I would give them a -5 stars if possible. I ordered 200 small picture frames from them on February 28th. The frames were exactly what my fiancee was looking for and we were hoping to use them to make customized gifts for our guests for our wedding on May 28th. I sent them an email on April 4th inquiring about the status (no response) and called them twice and left voicemails (again, no response). I finally received an email from them on April 25th stating that the product was out of stock! There was plenty of time to give me advance notice, which would have given me the opportunity to purchase similar products from a more reputable company. Additionally, they were quick to charge my account over $300 for the purchase! In their email they stated, "Please contact us as soon as possible to further discuss how you wish to proceed with your order." I called them twice and emailed them twice since they notified me - no response back, of course! Please save your time, money and trouble by not purchasing anything from this poor excuse of a company. They should not be in business!