Cristina

Review of Evergreen Lawn and Pest Contro...

Update: The manager, Mike, came by today to talk a...

Update: The manager, Mike, came by today to talk about our concerns. We feel a lot better after speaking with him. He was kind, knowledgeable, and understood why we're concerned about our lawn. He came up with a plan to fix the issues and said we could switch technicians. We're really happy that there's a plan in place to address our concerns, even if it could take a few weeks to see results. We're not in a rush, we just want to be sure we're headed in the right direction, and now I'm confident that's the case. I updated my rating based on the quality of the customer service. I'll update the star rating again based on the results in the coming weeks.

We use Evergreen for lawn care, tree and shrub care, and pest control. Unfortunately, our experience with their services has been awful, particularly their lawn care services.

Evergreen first started treating our lawn after we had new St. Augustine sod installed throughout the property. They came out and treated the lawn one week after it had been installed, so it was a blank slate. The lawn was 100% St Augustine grass with no weeds and minimal brown spots. Now, just two months later, the lawn has a lot of issues. There are several brown spots, some weeds throughout the property, and bahiagrass growing in quite a few areas. Their service is pretty pricey so I was expecting that they would be able to prevent these issues, or at least get rid of them after the fact. Sadly, that doesn't seem to be the case.

We've called them to schedule service calls 2 or 3 times already. One time we called about fungus growing all over the lawn. It looked horrible and we were worried it would kill the new sod. Jose, our technician, came out and said it's greyleaf fungus and that "it's an eyesore but it wont hurt the grass". The thing is, I don't want my grass to look like an eyesore if we're paying Evergreen to keep it looking nice. Jose treated the fungus and the grass started looking better. That was a few weeks ago. Today, Jose came by again for another service call, this time for the brown spots in the yard. While we spoke to him about our concerns, he avoided making eye contact 80% of the time, didn't respond to most of the concerns I brought up, and told me he "wasn't going to go back and forth with me". He also mentioned that he had other stops to make and didn't have time to continue speaking with me. He didn't care at all about our concerns, said the lawn looks "fine", and after I asked about whether cancelling our service was an option, he encouraged us to cancel several times. I was hoping he would be able to help the lawn and that cancelling wouldn't be necessary, but now I'm even less confident in their ability to maintain the lawn. After that experience, I don't trust him at all to take care of our property. He just doesn't care about it. I attached a couple pictures so you can see the brown spots in the grass. This is what Jose considers to be "fine" after brand new, green sod was put in just two months ago.

I want to mention that the indoor pest control service has been great, as well as the shrub care. However, the lawn care has been so bad that I've considered cancelling all of their services. I just can't believe Jose is so indifferent about taking care of our lawn, and so rude in his dismissal of our concerns. My partner was present during that conversation with Jose, and he said he was happy I took the lead in speaking to him because he wouldn't have been able to stay polite after how rude he was to us. Also, after calling the office and requesting a service call, Jose showed up a whole week later than they said he would. He said he's going to send a supervisor out to address our concerns in a couple weeks, so I'll update this review after we get to speak with him/her. Hopefully he/she will care more about our concerns and we'll be able to get back on the right track with Evergreen.

At the moment: Not punctual, expensive service, indifferent and rude technician, and my lawn still doesn't look nice up close. Unfortunately, I can't recommend this company at all.