Antony

Review of Fiat & Alfa Romeo of Maple Sha...

Bad customer service. If you are minorities, avoid...

Bad customer service. If you are minorities, avoid this place. Came in for 2008 Dodge Ram 1500 on 03/27/2017. While discussing the price quote with salesman, Steve, my GF called and told that we need a jump for our car. After waiting outside for like 15 minutes for technician to give us a jump, I came in again and Steve told me wait for a little bit bc he is still working on the price. He went to the back and couple minutes later, Sam, he said he is an online manager, gave me a different price. I told him I don't agree with the price. He then told me to call AAA for assistance. Saw a customer outside the parking lot and asked him to give me a jump. He went into the dealer and asked someone to help me. A minute later our salesman's manager came out with the portable battery charger. It took only less than 1 minute for the jump and no one in that dealer was bothered to help us only after the fact that a customer came in and told them that we need help. If it was not for that customer, we would have stayed there until triple AAA come. It is such a disgrace for a big car dealership to treat customers like that. The online manager, Sam, is so rude and so inconsiderate.