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laura kiel

3 years ago

We got stuck in the elevator in the parking garage...

We got stuck in the elevator in the parking garage. It is the location the hotel says to park but the hotel didn't do anything since it is owned by the city. After that we had to walk all the way around with our luggage because the back entrance is locked for security. It was cold and dark. They need to have someone back there to let you in or help carry luggage. Rooms are small and outdated. The hotel is overpriced and not accommodating. What most hotels would consider continintal free breakfast cost 20 dollars a plate. We will not return. I would recommend a holiday inn before this hilton.

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