Shon

Review of Gateway Chevrolet

So I had two separate experiences with this place....

So I had two separate experiences with this place. The first, our lease had a transmission failure while my wife and children (several and as young as 1) were at a store. She called them for assistance as this was a warranty issue. They said that they would send a tow truck which was going to take some time, but they were not going to be able to provide her a courtesy vehicle as they didn't have any that had 3rd row seating. As this is a warranty repair they according to our contract with GM should have provided this vehicle. Instead of calling the Rental companies in the area they said they only deal with the once closest to them and they didn't have a car and suggested my wife drive the car to the dealership. 5 miles away on the highway. This vehicle was stuck in first gear and wouldn't drive fast, and with the traffic on I-10 this was markedly dangerous, but they didn't seem to care, it was all about them saving their business relationship with the local enterprise. Ultimately they ended up getting a rental but was not till the next day after they put my family in the smallest vehicle they possibly had, and we had to do all the running around to swap out vehicle. Customer service was pathetic, then when I went to retrieve our vehicle after the repairs were completed in a few days, their shop personnel are so disorganized it took them 45 minutes to give me the keys to my car and pull it around. Again another zero.

Issue #2: I gave them the benefit of the doubt and it was just a one off issue. My wife wanted to look at getting a new vehicle and the sales man must have been new because he didn't know anything. Ok I get it, everyone has to start somewhere, but the business side of it they were not trying to put together a fair deal, I know they are a business and there is profit written into everything, they made several misleading statements, and long story short, I took my business else where. I can suggest a few things if you choose them (I highly do not recommend them), 1. get a loan from a bank before you go there, their finance office will markup your loan rate (all dealerships do this) for instance the lender may approve you at a 3.5% rate, but they will come back and just want to talk about how much of a payment you want. DONT EVER TELL THEM I'm ok with x amount of a payment they will manipulate the loan to inflate it to your payment price if you overestimate the values. Negotiate final out the door price first. Then if you have a trade negotiate that value second (and get other dealerships quotes for that vehicle value) then present them with your own lender pre approval. save money have a great day, don't let them get over on you. I can suggest Sands, my experience there was lightyears ahead of Gateway to hell.