Joseph J

Review of Star Tour

Deeply regret the decision to try Star tours. It w...

Deeply regret the decision to try Star tours. It was unbelievably frustrating. They made an error in their system which caused about 200 passengers great misery on 30/3/18. The worst part is they were dishonest to the passengers and were shifting the blame on the Ferry company. Instead of admitting their error and trying to arrange a decent place for the passengers (especially the children) to rest, they took us to a service centre. The passengers spent more than 8 hours trying to get answers from the tour managers and Star tours management, who were all trying to conceal their error and setting false expectations. We ended reaching the hotel around 4 AM early in the morning leaving us 3 4 hours for sleep in readiness for the next day.

On the remaining days as well, the quality of food i.e., breakfast in the hotels and a restaurant they took for dinner were way below the standards. The toilet in the coach was full most of the time.

They provided some compensation; however as expected that too was not to the level expected given the troubles that the passengers had to go through.

Overall - they are dishonest, pathetic processes & management, unprofessional and inhuman. They are happy to make money on holidays / weekends; however do not have the capacity, accountability or character to own and resolve an issue professionally. I have never come across an organisation of this type and wonder how they continue to operate. I would never recommend them to anyone.