Horrible horrible experience. My boyfriend bought...

Horrible horrible experience. My boyfriend bought his daughter a 2017 honda accord for making over a 4.0 all through high school. Instead of being a joyous occasion it was a nightmare. Armondo Rivera was the salesman. The floor mats were in the trunk during the test drive. After they purchased the car he wanted them to keep the paper floor mat cover over the driver's side floor mat. When they said no take the paper off there was a giant hole in the middle of the mat the size of a baseball. They asked for a new mat and Armondo Rivera said no. Used honda's have mats with holes. Really? I had 2 used Hondas in college and mine didn't have holes in any of my mats. Armondo Rivera clearly knew there was a hole in the floor mat. When they got home my boyfriend emailed Lisa Golembiewski about the problem and she said Armondo Rivera would give them a new mat when the plates come in. The car was purchased on July 18th. He emailed Armondo Rivera about the plates several times and no response. He emailed Lisa Golembieski about the plates. This was 4 weeks later. Her response was to call the cashier. She couldn't have taken 2 minutes and called the cashier herself. I called on August 13th and the cashier tells me the plates have been there since the 3rd. She then tells me it is do to covid. What? You have had the plates for 10 days. Someone dropped the ball I said. That has nothing to do with covid. I get a new lease every 3 years and I have never had to call a dealership about my plates. I then ask to speak to a manager whose name was Peter. He does call me back but I was out. I called him back and left a message and of course he doesn't return my call. I went to pick up the plates today and walked in with the floor mat with a huge hole. They get Armondo Rivera to come over to switch the mat and again he tells me it is common for used hondas to have big holes in the mats. RIDICULOUS! I just bought a used chevy traverse. No holes in any of my floor mats. My salesman has called me at least 5 times to see how I like the vehicle. He set up my one month appointment to make sure the vehicle is running correctly. The general manager came over when I picked up my plates to make sure someone put them on. Of course Armondo Rivera didn't ask if I needed help with the plates. He gave me the mat and I walked out. If I was the owner I would be mortified by the incompetence of his staff. I wouldn't go back there if they were giving cars away. I only gave a star to write my review. I would give negative stars. What a joke that dealership is!