Joseph Schmit

Review of Broadway Ford

My 2018 Focus hatchback does not get up to normal ...

My 2018 Focus hatchback does not get up to normal operating temperature when it's cold out. While driving on the highway it will come up to normal operating temperature but as soon as you come into town the engine temperature temperature drops which means that the heater is not working properly and it starts blowing luke warm air. The service department has told me that I should turn the fan speed down to 3 and turn the temperature dial to about 75 percent because they can't figure out what is causing the engine temperature to drop so drastically. What kind of repair is that? This car is still under warranty and they can't figure out what is wrong with my car. I will never buy a car from this dealership again and I have filed a complaint with Ford against this dealership for not fixing my car when it is still under warranty the service department sucks at best.