Narae Collins

Review of Audi Bellevue

Don t bring your children.

Don t bring your children.

I was looking forward to my service at Audi in Bellevue, because every service prior to this one had always been exceptional. However, this time it was disappointment after disappointment.

I live in Yakima, WA. So, when I have to come to this side of the mountains it requires extra planning. Factor in weather, and being a new mother I m sure you can guess what happened.

When scheduling the service, I had spoken to a woman who went above and beyond making me believe that when I would arrive customer service would follow. Boy was I wrong!

The check-in was fine. I had to stay the night for my service so I had brought some luggage. However, no one asked me if I needed any help. I did it myself while holding my baby. Luckily there was a woman who helped me get my car seat out.

The day after I went to go pick up my car it was busy. I understand businesses get busy, but it took three people before me to even ask if I d been helped. One person even got helped twice before I was asked. Before leaving I was asked to GIVE 5 stars. I again had to move my own luggage.

The only reason I am giving 2 stars is because of the two women who made me feel welcome with my child. I most definitely will be thinking twice before coming back to this Audi for future services. This is unfortunate because I love my car, but will probably be looking at getting a different vehicle.