Totally incompetent faceless organisation. I have ...

Totally incompetent faceless organisation. I have been part of the VW emissions claim since the beginning. They introduced an on line portal which does not work and I have now given the same information and documents on numerous occasions but am still getting e mails asking me to go on line otherwise my claim will not be valid. When you are phoned by staff purporting to work for slater and gordon you are told different things and asked for the same information . god knows who is requesting this information . . There is no adequate way of contacting them a faceless useless organisation