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Xajago

3 years ago

If you have an emergency or need service, CALL SOM...

If you have an emergency or need service, CALL SOMEONE ELSE! I put in a call via my home warranty service because my central air went out in the middle of a hot NC summer. Called the company to follow up after not receiving an initial call back and was told that I should hear back from the technician within the hour. Nothing. Another hour, nothing. Called the "24 hour, on-call" service who claimed surprised they couldn't find the tech and didn't know why he wasn't returning their call. HUH?!?! How does an employee not return a call and you are powerless?! 48 hours and five calls later, still nothing. I've moved on. Don't bother with this incompetent, irresponsible service.

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