The WORST internet provider I ve ever dealt with!!...

The WORST internet provider I ve ever dealt with!!

I rang up while on the move to a new state, and wanted the internet hooked up prior to my arrival, as my phone plan doesn t cover much data.

On the phone to the sales person, I told them I d be using a 3rd party modem i d previously purchased. He told me that would be fine. When trying to connect the service to my modem, turns out the modem isn t compatible with IINET. So I tell them I ll disconnect and go with another provider, to be told I ll be charged $60 for disconnection. I didn t even use the service and the mistake was made by the sales person and not myself. Why am I charged for his mistake??

Next problem, is my new Internet provider can t connect to the line because IINET won t release the phone line. I m calling everyday and being told everyday that it will be done that day. But a week later, still not disconnected.

I m already up to $300 in data on my phone plan and still told I ll be charged $60 for my disconnection whenever they decide to get around to doing it. In such a troubling economic time it s quite saddening to see companies doing this to people who are struggling.

I ve never dealt with such poor customer service in my life.

*edit*
Thanks Leo for replying. I ve sent you an email. So if the IINET employee made the mistake, I m confused as to why I m being charged the $60. IINET must be the only company possibly in the world that charges people for their employees mistakes. Rest assured, I will not be paying that $60 fee. I ll be certainly talking with the ombudsman regarding this.