I visited Red's in the company a 95-year old World...

I visited Red's in the company a 95-year old World War II Veteran who is also one of the last Pearl Harbor Survivors. It was a busy afternoon so there was a bit of a wait. We asked the hostess Bianca if she could accommodate us in light of our friend's age. She said she would speak to the manager. She came back and did not address us or let us know what the manager had said. Fifteen minutes later I went up to her and she had completely forgotten about us when I asked her if she could accommodate us she gave me a confusing story, she first told me that her manager had authorized for us to be seated in a back dining room that was available but that we would still have to wait because "there were people ahead of us." I asked her, "So you're telling me that we can't be accommodated even though I'm with a 95 year old WWII veteran?" To which she replied with the same nonsense. She wasn't polite and she did not smile or look directly at me. I'd like to mention the manager Mandy was behind the podium and heard everything we said and not once came out to address the issue. She did instruct her to finally seat us which she did barely addressing is and glaring at us the whole time. I understand Bianca not having the emotional maturity or customer service skills to understand my asking her to accommodate a special needs person was not personal but not only was she mad at me but she was rude to our whole party.
Our waitress Deja Vu completely salvaged the experience. She was genuinely polite, attentive and thanked our hero friend for his service. Deja Vu's great customer service is what made this a 2 star review vs. 1 star. The food is typical for this type of place so customer service is essential in order to create a great experience. They might want to consider providing a discount for Veterans.