On June the 30th 2020 my Mother had a scheduled a...

On June the 30th 2020 my Mother had a scheduled appointment with Preferred Roofing for. an assessment. On tile. damage. On the front roof of her home.The agent Field. Supervisor. Aaron. Pollock. Was on time...However. When. my Mother. was explaining the issue with. her roof it appeared to. me that. the agent was very. preoccupied and dismissive of her concerns. As the agent. stood on her front lawn looking. at the roof the. only visual assessment. he gave her was the tile became. loose. from. wind damage. As my Mother. inquired about a price. estimate. the agent. received. a phone call. from the. DMV office. he excused himself. and took the call. As the assessment. went on I her son inquired. about possible. damage. on the roof. that we can't. see in the back of the house.....Again. he appeared. to be dismissive. and arrogant. ..not at all practicing. attentive. listening. skills from the home owners. concerns. This whole process. lasted about 15 minutes. ..not once did he ask. if we had further concerns. or questions. He promptly stated he had to go and got into his truck and left.Bewilderment. is an understatement. This. was customer service at its. worst. The experience was horrid and unacceptable. I do not recommend. Preferred. Roofing at all.