Alexa Buchanan

Review of Francis Marion Hotel

I have stayed and thoroughly enjoyed this hotel. H...

I have stayed and thoroughly enjoyed this hotel. However, my husband and I came briefly for Easter weekend and forgot a suit bag with a brand new dress (tags on) in the closet. We called less than 8 hours later to find our lost bag. Management said they would call us right back but 1.5 hours later they had not. We called again and the manager assured us it was no where to be found. We travelled back to the hotel downtown and confronted them in person with the intent of a police report regarding the theft. Despite the fact that they assured us that the current guests were notified about the loss, my husband went up to the room in quest and spoke with the new guest. The sweet elderly lady was very kind and stated no one had asked her about the garnet bag. We returned back to the lobby and after 20 minutes, someone from housekeeping returned the bag to us. The manager (Maddie) never apologized to us for the inconvenience and the staff acted like it was a regular occurrence. Lovely stay, but beware of your belongings. Everything about this scenario was disturbing. For such a nice hotel we expected much better service and will be staying elsewhere from now on.