Steve Regan Review of J Polep Distribution Services
We have been a customer of J Polep for almost 20 y...
We have been a customer of J Polep for almost 20 years. During this time we have never had any dispute or payment issues. We received a call stating they would no longer provide delivery service due to the size of our account. We operate a gas station that has a small convenience store and over 20 years we have spent close to 1 million dollars with J Polep. I understand they have the right to choose not to service our account, however it seemed very surprising to me that they didn't want the business. The way they went about the cancellation was all wrong. How about giving us a weeks notice so we can find another supplier? Instead, they called on Tuesday to cancel the account and would not deliver our goods the next day. They refused to deliver orders that were already made, and as a result we ran out of product because we did not have another supplier set up. I tried to contact them regarding the situation numerous times and left messages but no one would call back. I would give them a F for customer service. I would not give them my business again even if they wanted it. They certainly don't appreciate their customers and they think they are doing YOU a favor by servicing your account. This was no way to end a 20 year business relationship!
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