Shawn is an amazingly thorough technician. When t...

Shawn is an amazingly thorough technician. When the problem becomes difficult and the factory representatives are involved, he does a great job keeping you updated about the repair, the reason for the problem and how it will be resolved. Shawn notices the small things that many shops overlook, such as wearing hex or torx screws - replaced; the beginning of a creaky bottom bracket - bring it back in 3 months. He's a top end wrench and patient teacher. I learn something every time I visit Fresh Bike Service.