We put an online order for my mother s birthday an...

We put an online order for my mother s birthday and had the worst experience. We set a pickup time of 3pm, and when we arrived at 3:40, it wasn t even ready. Even worse, they neglected to let us know that they didn t have the main item we needed (and the birthday girl s request). They could have called us in the morning and let us know so we could have made other arrangements. Instead, the employees could have cared less and tried to get us to fill it with something else in an effort to not issue us a refund. I used to like this place, but the service gets increasingly worse and today s experience was flat out inexcusable.