I wish I can give these people a big HUGE 0 star. ...

I wish I can give these people a big HUGE 0 star. Messed up with my order from the beginning. I was super happy of getting my washer and dryer today. I got a call Sunday night confirming that my stuff should be dilevered between 12:30pm and 3:30pm. I spoke to a live person! And as well I got an email confirming the same time and that I would get a 30 min call before the driver showed up. Here we are Monday I made arrangements to have someo wait the long 3 hours, I get a call at 11:50 that no one was home! Well duh! It s is not 12:30!!!!!! Of coarse it was an automated message stating that, but the time I got a live person they drivers were gone since they can only wait 15 minutes. SOMEONE SOME WHERE MESSED UP. The person I was taking to was BLAMMING ME for not be home. I was going back and forth with this person with no results. They last thing they told me they would reach out to dispatch to see if the drivers can come back they would call me in a couple minutes. I get the cal the te me they can t go back. So I told they have have 3 options one come back today because you screwed up come back tomorrow morning with my stuff or 3 keep your stuff and give me my money back. At this point she was arguing with me I asked to speak to a manager or supervisor. I was transferred to Brandi who clearly needs to work on her customer service skills. Then again here we go blaming me because I MISSED MY APPOINTMENT! After multiple attempts I told her that she as a supervisor needs to go listen to the calls that they say are recorded and then tell me who is lying. She told me that she would call me in an hour. Fast forward 3 hours later no call, so I reached out. They told me that she was pulled into a meeting and that is why she did not call me back. Then literally 2 seconds later she calls me back hmmm her meeting must have just ended. She told me yes you were right I heard the call we gave you the wrong time, and clearly emailed me the wrong time. She told me there was nothing that she can do but to try to get them to come back today. And as for compensation of my time they only thing she could do is give me the delivery for free. FIRST OF ALL THAT WAS ALREADY FREE, so that s not going to work!

She said that we can get you on for tomorrow, I called 5 times and all 5 times they told me yes you are in the schedule for tomorrow. You WILL receive a call around 8:30 pm and and email of the scheduled time. Fast forward here we are 9:45 pm no call or email. I called AGAIN, for the 50th time. I spoke to someone and guess WHAT!!!!??????? I AM NOT SCHEDULED FOR TOMORROW!!!!!!!!! Why in the world do they lie!!!!??? Why can they be straight up and say we messed up! We crewed up we suck at what we do? It does not make sense! Now they are telling that HOPEFULLY they can get someone out by WEDNESDAY!!!!!!!!!!

YOU CAN KEEP THE STUFF I WANT MY MONEY BACK NOW!!!!!!! Horrible experience!!! I WANT A CALL FROM A MANAGER THAT KNOWS WHAT THEY ARE DOING OR THE CEO OR THE BRANCH MANAGER TO CALL ME AND TELL ME WHY I DINT HAVE MY STUFF!!!??? And in addition so you say your calls are recorded listen to every single call I made today and how every single person LIED TO ME!!!
Please everyone save your self this head ache don t get anything from them!!!!!!!