Jennifer Golbuff

Review of Overland Park Regional Medical...

I gave birth to my first at OP 3 years ago and the...

I gave birth to my first at OP 3 years ago and the experience was just ok. The delivery nurses were great but the after care nurses were just ok and not very patient. This time when I gave birth to my second, everything was so nice. Our night nurse Miranda in after care was amazing. So knowledgeable and helpful. I was so glad and thankful we had her 3 nights we were there. I felt the nurses were much more knowledgeable this time with breastfeeding vs 3 years ago. My only complaints is when it came to billing. I was not impressed when I got a bill telling me to pay $1300 about 3 weeks BEFORE I even had my child. I understand this is how a lot of hospitals are running now but to just send me a $1300 bill without any explanation of what standard charges might be I thought was just ridiculous! When I called to inquire about it, the lady in billing was very rude and acted like I was crazy for not wanting to pay the $1300 no questions asked. Then for someone to come to my room within 24hrs of having my son via c-section asking for money yet again I just thought was so rude and pushy! Not to mention when my visit was all said and done and everything was ran through insurance, I only actually owed $400 to OPR. Had I paid the $1300 I'm sure it would have been months before I saw any kind of refund. And with both of my kids, the billing department had issues filling the claims for the baby's portion of charges and was an extra hassle I had to deal with.