Our MINI had a loose bolt on the door hinge and it...

Our MINI had a loose bolt on the door hinge and it was loosening further each time the door opened/closed. The bolt was a star pattern and needed a special wrench to tighten it. I drove by MAG MINI at lunch seeing if someone could quickly tighten it. I was expecting to have to make a service appointment, but the service writer (during her lunch break) grabbed a MINI Tech who quickly greeted me and tightened the bolt. A handshake and a thank you and I was on my way.