Julie Sufi

Review of Grand Hyatt Dubai

I came to your hotel as the Hyatt was hosting a we...

I came to your hotel as the Hyatt was hosting a wedding in the Ball room, so my experience relates to this aspect of the hotel. if I could rate -100, i would. I had a close encounter with the 'bankquet manager' by the name of Yaseen, who believes he has the right to PHYSICALLY and VERBALLY abuse FEMALE hotel guests when there were no other witnesses present.

From a simple request for assistance, your worker though it was acceptable to deny us any assistance or customer care when we were extremely lost and confused at the hotel, with a porter who also had no clue how to assist. He was extremely unwilling to assist, and wanted to go back to sitting in the corner, playing on his mobile phone/texting, whereas he should have been carrying out is role, in assisting hotel patrons in the banquet halls.

Never have I seen such arrogance from a pathetic loser like he, who was acting as if he owned the hotel. He was kicking and screaming as he refused to provide us customer service when we needed to access to ball room for a wedding being hosted at the hyatt. Furthermore, he then demanded that the porter leave the loaded trolly of items to remian where it was, and demanded the porter return to the front of the hotel, and cease to assist us any further, leaving us in the middle of a banquet hall, with no information of where to go, and with no hotel staff willing to assist us in ascertaining where we needed to go!

When we demanded that the porter remain on duty to assist us, he felt it was acceptable to physcially approach me and stare me down (thug style from the streets) and intimidate me amd my team as if he was going to hit me!

Why is a 5 star hotel employing such cheap and unprofessional hotel staff. It is a poor reflection on the entire Hyatt brand. As a long term Hyatt patron, I can guarantee I will never be returning to your hotel, and will be sharing my experience on all social media platforms until I am informed the person has been served with disciplinary action.

Julie
Melbourne, Australia