Horrible experience with this hotel. Got there wel...

Horrible experience with this hotel. Got there well past check in and our room was not ready we waited almost 2 hours and it was still not ready, by this time it's after 6:00. Several others were waiting in the lobby as well. We noticed people of a certain race were coming in behind us and getting rooms. (This was during the Essence Festival) The ones waiting were the same as us. I'm not a racist it was just that obvious. We just booked a standard double room and a month in advance! This was our first family vacation in years and after sweating all day at the zoo in 91 degree heat we were all exhausted. Finally my husband requested a refund from the manger and we ended up driving the 3 hours back home that night. This was my first trip to New Orleans and I was looking forward to visiting the sites in the French Quarter. My daughter was devastated it was her birthday and she looked forward to staying at the hotel more than anything. I will definitely not be staying at this hotel! We still have not received a refund for our room and according to some of the other reviews it looks like we will just have to end up disputing the charges with our bank.