Should have been a great stay, but the beds were u...

Should have been a great stay, but the beds were uncomfortable and the in-room heating and air unit was extremely loud and made it next to impossible to get a good sleep. The rooms were beautiful, grounds are incredible, and the resort itself is fabulous, but hard to really enjoy when you can't sleep. The food was great, however the in-room service we received was horrible. After waiting an hour for our dinner, they called to inform us that they just lost the order and it was never even prepared. Then by that time, what we ordered had run out, and we had to pick new items, then had to wait an additional 30 minutes, then they forgot part of the order and had to wait for that to be delivered as well. They comped the meal, which was the right thing to do, and hopefully rare, but it really shouldn't have happened in the first place. I would have to think very hard if I wanted to stay here again. Shame for such an amazing place and location.