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Review of Sandestin Beach Hilton

I could not be more disappointed with this company...

I could not be more disappointed with this company. I made online reservations for my niece and her daughter to come tomorrow for a basketball clinic as a Christmas present for them. I will not be coming with them. I live in a different state than them. I called today today to make sure everything was alright with the reservation. At the last minute I am being told I cannot complete the reservation for their 5 day stay over the phone. The credit card (mine) has to be presented in person. My options are to wire the balance to the hotel or purchase Hilton "gift cards" for them. Terribly shoddy customer service and MOST inconvenient. Had I known this ridiculous policy, I could have given my niece the cash when I saw them yesterday. Today is Christmas and I cannot get anything done about this today as most businesses are closed. I also have to work tomorrow. Hopefully I can get off work in time to wire the balance to the hotel. INCREDIBLE!!!