Eian Newland

Review of Icon Health and Fitness

The absolute lowest rating for the absolute worst ...

The absolute lowest rating for the absolute worst customer service I have received in a long time. I have been on the phone now the 8th time to deal with 1 issue and over 4 hours on hold total. Everyone has been great up until I was talking with their returns department. Which told me I had to provide additional proof beyond the two order numbers that I gave them. Do yourself a favor and purchase your equipment from anyone other than ICON Health and Fitness, Nordictrack or iFit and whatever other name their company is going by. I will now resolve my billing issues directly through my credit card dispute, the Utah State Consumer Protection Agency & the BBB. The BBB is who was able to resolve this quickly.