dear Southern Sun Hotel,

dear Southern Sun Hotel,

i would like to inform you that i did not like my stay at all, when i reach hotel at 4 PM thursday 12th March 2020, room was not available and i have to wait more 30 mins. reception answer was there is no delux smoking room available at this time although i have recieved confirmation mail from your side that my request is ok . i have to take twin bedroom or i have to pay for upgrade. then they give me room 1127 at 11th floor. there was a maintenance on going at 12 th floor and i call reception again 3 times cause i can not sleep and Miss Pula answer if i have complain i should write a comment in trip advisor.
really it was bad experience hoping this not repeated with another guests as this is not just your image its abu dhabi image