Everything was good except this 1 guy at the gate ...

Everything was good except this 1 guy at the gate who was a total novice. He wouldn't let me in the resort even though we booked ahead with a day pass. I had to wait around for almost an hour to meet up with my frirnds. And when i talked to the manager the manager did nothing to rectify the situation.

Rookie hospitality, needs improvement. The place has potential though.