Alice Cheung

Review of Shangri-La Hotels and Resorts ...

It is our second stay at this hotel, and we would ...

It is our second stay at this hotel, and we would definitely return on our next trip to Beijing. Bobby Cui at concierge has given us great help over the emails and in person. He was super helpful in making reservations for restaurants, museums, themed parks, and even sent messages to us during the day just to check if our day has been going smoothly and if there s anything else he could help us with! Frankly this is the best concierge service I have received so far.
Jessica Yang at breakfast room has been wonderful too. She took good care of us especially our kids, remembered what each of us prefers (from drinks to special hot meals requests), and always has a smile on her face. It feels really welcoming seeing her there every morning!
Everything about our stay was great, except one day when I returned to our room, and realised the bathroom was not cleaned properly. Box tissue ran out the night before and had not been replaced with new ones - still an empty box there, bar soap was not replaced, and most obviously I can see toothpaste marks all around the sink. Called front desk and left a reminder for the cleaning ladies to make sure it is properly cleaned the next day.