I have spent probably $10,000 with this company. I...

I have spent probably $10,000 with this company. I had a display case come that was extremely flimsy and didn't fully secure the shelves causing one to fall and damage product. I then had another nicer lighted display case with shelves rated for 45lbs break with 10-15lbs on it breaking a $1000 of high end glass products. When one shelf broke it fell into the one below breaking that as well. On black Friday they offer 12% to everyone, I need new display cases again around $10,000 worth. On black Friday they didn't have the cases I need in stock. I emailed and informed them of the damage from the shelf and asked them since I was about to spend $10,000 with them if they could please offer me a better discount like the 12% they did on Black Friday to help make up for my loss. No they can't they said. Did they send new shelves to replace the broken ones at least? Nope. Kind of sucks they treat a good customer like this. I went to store supply warehouse and they have the same cases, they offered me a good discount and all specialty offered was to match it basically. I feel like they could have done better to make sure I was a happy customer and to get my big order for new cases.