Guangyuan Shou

Review of Hotel Kempinski Wuxi *****

!! Attention, security problem & no responsible ac...

!! Attention, security problem & no responsible action from the hotel !! I would personally stay away from it.

!! Be careful, take care of your valueables. The hotel will not take responsibility of your stuff IN THE LOCKED SAFE, even the money is obviously stolen by internal employees !! 4000 EUR stolen, no reaction from the hotel management. As gast, you are totally helpless.

My friend stayed there on a business trip and kept cash in the hotel room safe. But 4000EUR (part of the total amount) was stolen without any traces of burglary. After looking at the video from the surveillance camera, the cleaning crew must have been, because otherwise no one else would have come in, barred window access from the hotel and the police. Obviously, this was deliberate stealing by hotel staff in the hope that the guest would not count the amount. ACCIDENTALLY it was also the day before departure that the possibility of attracting attention is small.

The hotel pushes all responsibilities away. As a guest who would have to leave at 7 a.m. on the second day, my friend is alone. That is not what you would expect from a 5-star hotel.