Evan Gilles

Review of Bonaventure Resort and Spa

Upon our arrival, we were given the 2 rooms we had...

Upon our arrival, we were given the 2 rooms we had booked; one for our kids and one for my husband and myself. Unfortunately, the rooms were in 2 different buildings even tho, we had requested them to be at least on the same floor. The first room my husband and I walked in to had an overwhelming odor of mildew. I couldn't even stay in the room very long because my lungs were burning so badly. We requested a new room that did not have this problem. I had to sit on a chair in the outdoor corridor while we waited. After 30 minutes, my husband became frustrated that the other room was still not ready so he asked them to just give us another room in another building. This 3rd room was ok, but still had a strong smell of mildew. We were so exhausted from traveling that we just took the room. I like to unpack when I travel, rather than living out of my suitcase but, when I opened the drawers of the gorgeous dresser, the concentrated smell of mildew almost knocked me over. Obviously the mildew issue has been going on for a very long time for the wood to have absorbed so much mold. It's a shame because the furniture really was very beautiful and well made.

We are at home now and I really regret keeping that 3rd room! I became very ill after our return with a sinus infection due to the moldy air in that room. Everything that we brought into the room came out smelling moldy, including my cpap supplies and machine. I had to replace everything except the machine itself. The supplies are expensive and not covered by my insurance because it wasn't time for my regular re-supply to be sent out. All of the clothing, shoes, personal care items and the suitcases we used had to be washed and sanitized. NOT exactly what I had in mind when I returned from vacation!
The shower in this room needed a good scrubbing and when we called for someone to come back and clean, she made a good attempt but told me that it was just old grout. After she left, I went back behind her and was able to clean up the thick soap scum with the edge of our room key........
Our room also lacked a refrigerator so we called the front desk and they said they'd bring one up right away. We got our fridge soon after but it was nothing more that one of those tiny dorm room sized ones. The only place to put it was on the carpet......yuck........
The main pool area was beautiful and well kept however, unless you got out there very early in the morning to get a lounge chair, there was no place to sit. I asked the towel attendant as well as the front desk and was told that there are no more chairs. There were only about 20 chairs available in this very large area. You'd think that they would have chairs in storage to bring out during peak times. It was very disappointing not to be able to go out to the pool and just sit in the sun and relax.
I would have to give the morning breakfast fare about a "C". For $17.00 for the buffet, I don't expect to have to eat powdered (disgusting) eggs. We chose Ihop for the other mornings that we were there.
One positive note, the staff were all very professional, respectful and very responsive to anything that we asked for. Despite such wonderful staff, we will not be back there again. Their rooms and ventilation system need to be completely gutted and refitted with new in order to get rid of this mildew problem. This resort isn't even on the water so, I can't understand why mildew is such an issue. As we strolled outside we could actually see black mold growing on the exterior vents of these rooms! Honestly, we couldn't get out of there fast enough!!