We came here two years ago for the Distant Worlds ...

We came here two years ago for the Distant Worlds (Final Fantasy) orchestra and had an amazing experience. The staff were the picture of professionalism and the venue was superb. Great acoustics (from the left main floor) and the seats were comfortable. There were plenty of cheap parking lots around the venues so we didn t have any trouble finding somewhere nearby.

This year, Distant Worlds is offering a couple performances within driving distance for us. Even though their Columbus performance is both sooner and closer, we decided to return to the Chicago Symphony Center simply because we had such a wonderful experience with this venue and the staff last time.

When I went to purchase the tickets online, I had an issue where the link was redirecting me to their episerver (the software company that manages their ecommerce) asking for a login and password... whoops! I wasn t sure if the tickets weren t on sale yet or if there was an issue with the site, so I emailed their customer service using the leave us a message chat/email box that they make super easy to find on their website, which I was very grateful for. I emailed them very late at night and received an email before noon the next day.

So, Chicago Symphony Center, I don t know how much you re paying Aislinn G., your patron services supervisor, but it s not enough. She was so helpful and seemed genuinely kind. She apologized, informed me that the glitch that was causing the issue had been resolved and conviently provided me links to both the show times for that day and their phone number to order that way, as well as thanking me for my continued patronage.

I m including this little blip because I value good service more than perfection from any company. The super quick response telling me they had /already/ resolved the problem mere hours after opening AND taking it a step further by making sure every step after was as convenient as possible is, for me, a more positive experience than if I had no issue with the website at all.