The hotel location is convenient and room was clea...

The hotel location is convenient and room was clean. Also, had an excellent waiter at their Vitascope restaurant. The 2 stars are for the following reasons: We have a truck and it could not be accommodated in their garage, even though the Hyatt House (next door) said the regency would be able to accommodate our truck in their parking lot. The hotel has a late-night shop with snacks, etc., that is open from 6am - 1am. Well... we were walking to our room one night and we were looking for a snack. We ran into a manager and asked for guidance. The manager suggested The Lagniappe because they were open until 1am. So we went there and the glass door was closed. We peeked in and asked the guy if they were really closed and he said yes. We stated we were surprised because the manager said they were open until at least midnight and the sign on the glass said 6am until 1am. The guy firmly said "It's my store and I'm closed!" Very, very rude! At that time, 4 other guests arrived at the Lagniappe (all after the Stones concert). The man was just as rude to them as he was to us. One of the guests called the front desk and asked to have a manager return his call. We later found out that the manager did not call. Overall, we like the hotel and would have enjoyed our stay. The way the owner of the Lagniappe responded to us and other guests was shocking. He could have been polite or offered an explanation as to why he was closing early when clearly, there were a number of people looking to grab a quick snack after the concert. We were very surprised that the management was not concerned with how their guests were treated.