TERRIBLE SERVICE. THEY NEVER ANSWER THE PHONE!!! ...

TERRIBLE SERVICE. THEY NEVER ANSWER THE PHONE!!! My dog was having surgery Wednesday. I was sent a email that he was having surgery and we could pick him up Wednesday between 4-6pm. We got on the road to Philly after both my fiance and I took the day off work to pick up the dog which was an hour and a half away. We got an email at 4:17 pm stating the dog couldn't have surgery that day due to other surgeries. We were very disappointed and frustrated. We were in contact with his foster and he was great but he couldn't get a hold of them EITHER. I waited until 8 am when they opened to discuss his surgery and arrangements for his pick up. They never answered the phone. At 12:30 pm I said enough is enough after several calls and unanswered emails I got back on the road and went to ACCT. I waited outside in line with no one to guide us it was a little confusing. We had to sign in outside at a table where I assumed a volunteer would be stationed. I finally got the dog all they wanted was a signature. I was so happy to finally have my boy. He has been through a lot but we will love him back to health and teach him what love is. ACCT PHILLY HAS a lot of great animals that need adoption. PLEASE ADOPT.