Please read. I stayed at the Omni from July 26 to ...

Please read. I stayed at the Omni from July 26 to the 28th. I arrive at 2AM to a messy room and that was not ready and had to go back to the desk to get a new room . The manager on that shift gave me a new room and credit for me and my family to have breakfast at the buffet which was great. Checking out I had an unpleasant check out with the person and manager working that morning. I was given a $120 credit as there were 4 of us $30 each . Paschelle working the front desk did not want to help me checking out. She did not want to search for the credit and did not let me speak . Every time I tried saying something. She would lift her finger until I got tired and told her I had a flight to catch and could not stay longer she said that was not her problem and got her manager. The manager was Monica who was UNhelpfull aswell . They called us incompetent because we did not understand what they were saying and it was not us, it s that Paschelle and Monica s vocabulary is minimal and kept repeating the same words trying to explain something to us that was not making sense . At the end, I was given a $120 credit that they did NOT apply to my bill and still. charged me for it. Very upsetting I had to run into these 2 at the end of my stay. Everything was great besides Monica the manager and paschelle the horrible person working the front desk . She needs better manners and needs to be retrained in customer service.