Anna Suggs

Review of Optimum RV

Optimum RV consignment is a fraud. We were verball...

Optimum RV consignment is a fraud. We were verbally lied to numerous times and taken advantage of in the selling of our RV. The salespeople repeatedly called me offering to sell my deceased grandfather's RV. They told me our unit was in impeccable shape and that they could sell it quickly. I resisted but then decided to consign with them since they promised it would sell within a couple of months and we would get $41k when it sold. We paid the fee and signed the contract. I asked her where Optimum RV makes their money in the deal and was told that they don't make anything on top of the RV price, but instead make their money selling warranties and service repairs. There were a few repairs needed, which we said we would pay for, but then we never heard anything else about. Then, less than two months later, I was called and told very aggressively that our unit wasn't selling and that we either needed to come down on our price or come pick it up. I was floored and felt pressured to lower the asking price to $35k, which we did. Months went by and I didn't hear a peep. We told them numerous times that we wanted to sell it before the first of the year so we wouldn't have to pay for another year's insurance and tag. Months went by. After calling every month and then every couple of weeks, I was told they had a new policy that salespeople were not permitted to speak to consignees; communication had to be made through the new sales manager, Angie Taylor. I called Angie and gave her my story and told her my frustrations. Every 6 weeks, we were told the value on our RV dropped. In the meantime, I looked up our RV listing on their website. It was listed for $49,999. I asked Angie why it was listed so high. She said was "unaware" we agreed to a lower price and said she'd make the salespeople aware. A few weeks later, she called and said there was someone interested but that if we agreed to take $32k, the buyer would agreed and they could strike a deal. Again, I asked what the final selling price would be and how they would make their money. She flat out told me the selling price would be $32k and that the only other money involved would be the price of the tag and taxes, which all went to the state. I distinctly remember her saying that they would not make additional money on the sale because I was shocked. We agreed to the lower price if Optimum RV would take care of the needed repairs. She said that shouldn't be a problem. Weeks went by. I called once a week and then almost every day. Angie spoke to me once or twice and gave me quick answers about how the deal was commencing. Usually, my calls were never returned. Finally, after calling numerous times, Angie told me the deal went through and we needed to bring the title and get the check the following Monday. My father took the title to them the next day and also asked how they make their money. Angie said they make their money on the loan interest. He returned Monday to get the check and asked to see the bill of sale. He was told that was against policy and he signed the contract already. I contacted them asking what was the final selling price. I was told we signed a contract and agreed to a lower price. They wouldn't tell me the final price or even if they made the repairs. We were told on three occasions that they would make no money from our sale. We asked so many times because we didn't believe it. Now I'm being told that it's all in the contract. Nevermind what was verbally said, and we have no right to know how much they made from our RV, which was probably more than the original $41,000 we all agreed on. They knew we needed the money from the sale of the RV to pay for my grandmother's care after my grandfather died. They are liars with no ethics, they are only out to make money and take advantage of other people's misfortunes. STAY AWAY!