Helen Ivanov

Review of ABM

My 84 year old mother had to wait more than 40 min...

My 84 year old mother had to wait more than 40 min after check in to get a wheel chair. We had to ask for the United supervisor to get a wheel chair even at that time. Syhe was barely able to use a restroom before boarding and we still missed specific boarding for disabled people. The person from ABM has to maneuver through the crowd to get her on board. While we have been waiting for the wheel chair there were 3 other ABM employees sitting close to us and waiting for people who were not even at the airport yet. Management of this ABM company does not care about disabled people and should not be performing the job that require sympathy and respect for people who need their help. This is the second time at San Francisco airport that we had to wait very long time and barely made special boarding. At all the other airports we never had problems. They seem to have proper people handling this service.