Sylvain Cuvelier

Review of Lepape

The notice concerns does not concern in any case t...

The notice concerns does not concern in any case the store, but the site and management to a non-compliant product return.
I was very disappointed with my last purchase, but mostly, very surprised by the management and the responses to the situation.
A lack of seriousness that I must denounce for other buyers. I practice the trail and participate in some Ultra-Trails. I bought a Bonatti Pro jacket (on the site that was sold at the price of the Pro.) There are two models, the Bonatti Pro 220 and the Bonatti (normal) 170 .
To be concise, the site sold the "normal" Bonatti at the price of the PRO - a difference of 50 between the two - all with the presentation and description corresponding to the Pro.
At the reception, I realized immediately (luckily, other less attentive might have been convinced to have in the hands of the PRO) that it was not the Pro but the " normal ".
I contacted the service to explain the situation and report the problem, as the jacket continued to be sold under the Pro label. I never had an answer from them. During the return, I slipped a letter asking for explanations and a gesture. At no time did I receive at least one word of excuse, and the returned jacket was put back online, as if nothing had been, as before, under the Bonatti Pro label.
Presenting and selling a non-compliant product on a site may occur, but the minimum, it seems to me, was to provide answers to various messages, to apologize, to change the page and a commercial gesture did not seem to me not too much; between 170 and 220, there is a small difference. Here.
Good continuation.