Kimberleah Burks

Review of Safeco

I wish there was an option for Zero Stars. Our acc...

I wish there was an option for Zero Stars. Our accident was on February 19th of this year. We were rear-ended while on vacation by a Safeco insured car. My husband and I were both injured and had a month of Physical Therapy. Safeco has had all of our medical bills and any other information needed to complete the claim since April 4th. We have had to call the agent assigned to our claim about 3 times a week to get any type of update and that was usually just a "we're working on it".

Last week our emails to the agent started being "returned to sender". He is no longer with the company. No one contacted us. After about 3 voicemails to another agent who's number was on our original agent's voicemail finally called us and gave us the name of our new agent. She has contacted us once to say that she was reviewing our information. That was a week ago. We have had nothing since.

We have reached out to corporate 3 times, nothing except the auto generated response. I am sorry if you are paying Safeco your monthly premiums. I hope they treat you better than the people you are hitting. I never expected to be so ignored and passed off when in an accident we were not at fault in. I just hope to have our lost wages covered and a small amount for the pain and suffering my family endured.